⚠️ Enterprise account messages: what they mean and what to do

See what the messages you may find in the Enterprise area mean and what to do in each case. ⚠️

📋 Messages you may see

Message	What it means	What to do
Could not load the Enterprise plan (or the group summary, or the sub-accounts)	Temporary failure fetching the data	Click Try again
Dates cannot be in the future	The custom period includes days that haven't happened yet	Choose an end date up to today
The period cannot exceed 3 years (1096 days)	The custom period is too long	Shorten the range
The account … was created, but could not be linked	The new account exists, but ended up outside the group	Contact the InvoiceXpress team with the reason shown
Could not unlink; no changes were made	The operation failed and no account changed	Try again; if it repeats, contact support
The action was interrupted before finishing	A bulk operation stopped midway (for example, the page was closed)	Check how many accounts were processed and repeat for the rest
This account is already linked to an Enterprise account	The account belongs to another group	It can't be linked to this one
Could not open the account	The account is unlinked, suspended or cancelled	Link it again or check its status
Could not send the capacity request	The limit increase request failed	Try again later or contact the sales team

It's a temporary failure fetching the data. Click Try again.

For a custom period, up to 3 years (1096 days), and never with dates in the future.

Check how many accounts were processed and repeat the operation for the rest.