📈 What are the Enterprise plan limits and how do I request an increase?
The Enterprise plan sets two limits for the group, and neither of them stops you from working. 📈
💡 Good to know: exceeding the limits never blocks issuing documents or creating or linking accounts.
📏 The two limits
| Limit | What counts | When it's exceeded |
|---|---|---|
| Account limit | Active linked accounts (the parent account and Sandbox accounts don't count) | The card turns red and shows "0 accounts available". Nothing is blocked |
| Document limit | Documents from all accounts in the group, including the parent account, during the cycle | The card shows by how much it was exceeded. All accounts keep issuing; the excess is billed separately |
🔁 What is the cycle?
The cycle is the contract period, from the start date to the end date of the parent account's subscription. It doesn't have to match the calendar year.
The document limit applies to the whole cycle and to the whole group, not per account or per month.
The limits come from the contracted plan. To change them, speak to the sales team, or use the request described below.
📨 How to request a limit increase
- When the group exceeds the document limit, or is about to, Request limit increase appears on the documents card in the Overview.
- Click the button and then Confirm.
- The message "Request sent, our team will contact you" appears and the button changes to Request sent. ✅
The sales team contacts the customer to agree on the new limit.
⚠️ Important: you can only send one request every 24 hours per Enterprise account.
💬 Frequently asked questions
❓ What happens if the group exceeds the document limit?
All accounts keep issuing normally. The excess is billed separately, and you can request a limit increase in the Overview.
❓ Does exceeding the account limit block creating accounts?
No. The card turns red and shows 0 accounts available, but nothing is blocked: you can keep creating and linking accounts.
❓ Is the document limit per account or per month?
Neither. It applies to the whole cycle and to the whole group.
❓ How often can I request a limit increase?
You can only send one request every 24 hours per Enterprise account.