🔗 How to unlink and relink Enterprise accounts

Unlinking removes an account from the group without deleting anything; linking brings it back. It's the way to free up a slot in the plan. 🔗

➖ How to unlink an account

1. In Account Management, click the Unlink icon on the account's row.
2. Confirm in "Unlink account?".
3. The message "The account … was unlinked" appears. ✅

👀 What happens to the unlinked account?

• It is suspended until it subscribes to its own plan.
• Nothing is lost: the account's own documents, clients, items and users stay as they were.
• Enterprise account users no longer have access to it.
• It stops counting towards the account limit, unless it has already issued documents in the current cycle. In that case it keeps counting until the end of the cycle.
• It can't be linked to another Enterprise account.

📦 Unlinking several at once

Select the accounts and click Unlink N. With many accounts, the operation runs in the background and shows progress ("Unlinking… X of Y").

➕ How to link an account again

1. Under Status, choose Unlinked.
2. Click Link on the account's row, or select several and click Link N.
3. Confirm. The account returns to the group, uses the Enterprise plan again and takes up a slot again. ✅

You can only relink accounts that previously belonged to this group. A deleted account can't be linked.

💬 Frequently asked questions

❓ Does unlinking an account delete its data?

No. The account's own documents, clients, items and users stay as they were. The account is suspended until it subscribes to its own plan.

❓ I unlinked an account and it still counts. Why?

If the account issued documents in the current cycle, it keeps counting towards the account limit until the end of the cycle.

❓ Can I link a deleted account?

No. You can only relink accounts that previously belonged to this group and haven't been deleted.

❓ Can I link an unlinked account to another Enterprise account?

No. An unlinked account can't be linked to another Enterprise account.