What should I export before cancelling my account?

Before closing your account, please note that, under Portuguese legislation, you are required to retain your invoicing documents for a period of 10 years.

For this reason, we recommend that you export your account data beforehand and store it in a safe location.

📦 What should you export?

1. Documents, contacts and items

To export your documents, contacts and items, go to Settings > Export Data.

In this section, you can export your account data in the available formats.

2. All account data in XML format

In the same Export Data menu, you can also use the option to export all account data in XML format.

3. SAF-T files

It is also important to keep the SAF-T files corresponding to the periods in which documents were issued.

To export your SAF-T files, go to:

Overview > Export SAF-T

We recommend that you export all monthly SAF-T files corresponding to the months in which documents were issued, ensuring that you have the required records for tax purposes.

⚠️ Important: Once you cancel your account, you may no longer have access to the data stored in it. Therefore, please make sure that you have completed all necessary exports before proceeding with the cancellation.

If you would like to cancel your account subscription, you can find more information in the article How do I cancel my subscription?

💬 Frequently asked questions

❓ Do I have to keep my invoicing documents after cancelling?

Yes. Under Portuguese legislation, you are required to retain your invoicing documents for 10 years.

❓ What should I export before cancelling my account?

Export your documents, contacts and items from Settings > Export Data, optionally all account data in XML format from the same menu, and all monthly SAF-T files for the months in which documents were issued, from Overview > Export SAF-T.

❓ Will I still have access to my data after cancelling?

You may no longer have access to the data stored in your account once it is cancelled, so complete all the necessary exports before cancelling.

❓ Where can I find out how to cancel my subscription?

See the article How do I cancel my subscription?.