📩 How to make sure you receive InvoiceXpress emails
If you're not receiving our emails with documents you've exported or sent to your customers, we suggest checking whether they were routed to SPAM, since email providers' own security policies often block or flag these emails as SPAM.
In any case, we also recommend marking the following domains and addresses as safe in your email settings:
noreply@email.invoicexpress.com
If your email provider is Hotmail/Outlook, just follow the steps below:
1. Go to Settings;
2. Click View all Outlook settings;
3. Choose the "Junk email" option and add our domain and email as safe:
Once you've marked our domains as safe, you'll be able to receive our emails normally.
💬 Frequently asked questions
❓ Why am I not receiving InvoiceXpress emails?
Check whether the emails were routed to your SPAM folder, since email providers often block or flag these emails as SPAM.
❓ Which domains and addresses should I mark as safe?
We recommend marking invoicexpress.com, email.invoicexpress.com, no-reply@invoicexpress.com, noreply@email.invoicexpress.com and support@invoicexpress.com as safe.
❓ How do I do this in Hotmail or Outlook?
Open the Outlook settings, click View all Outlook settings, choose the Junk email option, and add our domain and email as safe.