How to remove a refund logged by mistake on a document

If you logged a refund on a document by mistake, you can easily remove it. Here's how. 🧹

💡 What a refund is

On a document, in addition to the receipt/payment, you can record a refund: a movement that returns, in full or in part, an amount already received. If you logged it by mistake, simply delete it. This does not affect the receipt or the document itself; it only removes that refund movement.

🧭 How to remove the refund

1. Open the document (invoice/invoice-receipt) where you logged the refund.
2. On the right side of the document, open the Transactions and Receipts section.
3. Locate the movement identified as Refund.
4. Click the X next to that Refund movement.
5. Confirm in the box that appears, and the refund is deleted.

📌 Notes

• Removing the refund only deletes that movement; the receipt and the document remain as they were.
• If, instead of a refund logged by mistake, you need to void the document itself or issue a credit note, that is a different process. In that case, contact support or consult the articles on cancelling documents and credit notes.