I canceled an invoice by mistake. Can I revert the cancellation or issue a credit note?

A canceled invoice cannot be reverted or changed, as required by the Tax Authority. ⚠️

⚠️ Important: it is not allowed to issue a credit note for an invoice that is already in "Canceled" status.

🧭 What can I do

If the invoice was sent to the customer before being canceled, we recommend also sending the canceled version, so the customer is aware of its cancellation.

If the invoice had already been reported to the Tax Authority before cancellation, you should:

Export a new SAF-T file for the month of the invoice in question;
Submit this new file on the e-Fatura portal, so the invoice status is updated to "Voided".