What to do when it's not possible to activate the Digital Signature

There are 2 reasons why an error can occur when activating the Digital Signature in InvoiceXpress. ⚠️

1The step "Set up your details on the Autenticacao.gov.pt portal" was not completed correctly

Check that:

1. There is no certificate already created for InvoiceXpress on the Autenticacao.gov.pt portal.
2. You have the Professional Attributes correctly configured on the Autenticacao.gov.pt portal. See how to do this here. (The website is in Portuguese.)

2The certificate creation is not yet complete

When you activate the Digital Signature, InvoiceXpress carries out 2 procedures:

1. A certificate request to the authentication provider (autenticacao.gov.pt).
2. A signature request through the SAFE service.

It may happen that, at the time of the signature request, we have not yet received the response for the certificate. In that case, when you try again, the response will be positive.