"Partial" sequence: why can't I finalize a document (ATCUD) and how to fix it

If, when finalizing a document, you see the message "This document has no ATCUD: to continue you must register your Sequence" and your sequence shows as partial, this article explains why and how to fix it. ⚠️

📌What a "partial" sequence means

A billing sequence in InvoiceXpress covers several document types: invoices, invoice-receipts, receipts, credit notes, debit notes, delivery notes, estimates, etc. Each document type has its own registration with the Tax Authority to obtain its ATCUD code.

When a sequence shows as partial, it means the sequence has already been reported to the Tax Authority, but the ATCUD was only completed for some document types, not all. Since the ATCUD became mandatory, no document can be finalized unless the sequence is registered with the Tax Authority for that document type.

❓Why some documents work and others don't

The sequence is correctly registered for most document types, so those are issued without problems. But the ATCUD registration for one specific type never completed. Only that type fails when finalizing, which is why the sequence shows as partial. This can happen with any document type (a credit note, a delivery note, a receipt, etc.).

1Check the sequence status

1. Go to Settings → Sequences/ATCUD;
2. Open the sequence in question and check its registration status by document type;
3. Identify the type(s) that are not registered (no ATCUD). That is what is blocking issuance.

2How to fix it

As long as you have ATCUD configured on your account (Tax Authority credentials already linked), just create a new sequence. InvoiceXpress automatically submits the registration request for that sequence to the Tax Authority, with no manual communication step required.

1. Go to Settings → Sequences/ATCUD;
2. Create a new sequence. InvoiceXpress makes the registration request to the Tax Authority, and obtains the ATCUD for the various document types, automatically;
3. Once the new sequence is registered, issue the document type that was giving the error under that sequence.

The remaining documents can keep using the sequence you already had, which is correctly registered. The new sequence ensures that all document types get a valid ATCUD.

💬Still having trouble?

If, after creating the new sequence, the registration does not complete or the error persists, contact our support team with your account name and the affected document type, so we can check the registration status with the Tax Authority.

💬 Frequently asked questions

❓ Why can't I finalize a document with the message "This document has no ATCUD"?

The sequence is partial, which means the ATCUD registration for one specific document type never completed. No document of that type can be finalized until the sequence is registered for it.

❓ How do I find out which document type is blocking me?

Go to Settings → Sequences/ATCUD, open the sequence and check its registration status by document type. The type(s) without an ATCUD are the ones blocking issuance.

❓ How do I fix it?

If your account has ATCUD configured, create a new sequence. InvoiceXpress submits the registration to the Tax Authority automatically, and you can then issue the document type that was giving the error under that new sequence.