🔐 How to change your account email

Your account email is also your login, so changing it requires confirming your password and a code sent to the new address. Until you confirm that code, your account email is not changed. 🔐

📋 How to change it

1. Go to Settings (in the vertical bar on the left);
2. Click My Profile;
3. Change the Email field to the new address and click Save;
4. Enter your current password in the window that opens and confirm;
5. Go to the inbox of the new address and copy the 7-digit code you received;
6. Enter the code to complete the change;
7. Log in again, now with the new email and the same password.

⚙️ What to know before you start

• The code is sent only to the new address. That is how we confirm you have access to that inbox. You will not receive any code at the old email.
• The code is valid for 30 minutes. If you request a new code, only the one in the most recent email works. Previous codes stop being valid.
• All sessions are ended. After you confirm the code, the session you are in, and any other session of yours, is terminated. This is intentional: it ensures nobody keeps access to the account through the old email. Just log in again with the new address.
• If you use two-factor authentication via an app (TOTP), it is reset. After logging in, set it up again under My Profile > Security and save the new recovery codes. The old ones no longer work.
• We send a notice to the old email informing you of the change. If you receive that notice without having requested the change, contact us immediately.
• Giving up halfway changes nothing. If you cancel before confirming the code, your account keeps the old email.

💬 Most common issues

❓ I did not receive the code

1. Check that the new address is spelled correctly. It is shown in the window where you enter the code;
2. Check the spam or junk folder of the new inbox;
3. Only then use the button to resend the code. After resending, only the code in the latest email works.

❓ "Invalid code"

The code may have expired (codes are valid for 30 minutes) or belong to an email sent before the resend. Always use the code from the most recent email, or request a new one.

❓ "This email is already in use"

There is already an InvoiceXpress account linked to that address. You will need to use a different email, or first resolve the situation of the account using it.

❓ "Incorrect password"

We ask for the current password of your InvoiceXpress account. If you do not remember it, reset your password first and only then change the email.

❓ "Too many attempts"

For security reasons there is a limit on attempts. Wait around 15 minutes and try again.

❓ I mistyped the address

If you have not confirmed the code yet, cancel and repeat the process with the correct address. Nothing was changed. If you already confirmed the code and cannot access the new inbox, contact support with the old email, the email you entered, and the approximate time of the change.