💰 Payments
Here you'll find everything about payment methods and renewing your subscription. 💰
💳 What payment methods are available?
Currently, we accept payments by Credit Card for all types of renewals (monthly, semi-annual, annual, or biennial), and by Multibanco and MB WAY for renewals of 6 months or longer. We do not accept payment in cash, by cheque, or by bank transfer.
⚠️ Payments by Credit Card are recurring payments. This means that payments will be made automatically, according to the chosen subscription cycle, until the payment method is cancelled.
⚠️ Direct debit payment is no longer available for new subscriptions.
🔁 Are payments renewed automatically?
Your subscription will be renewed automatically if the configured payment method is Credit Card or Direct Debit (if the currently active subscription was created with direct debit at a time when this payment method was still available).
🔄 How can I change the credit card that I set up for payments?
You can change the card number when you make a new subscription. In the 15 days before your current subscription expires and the automatic payment with the old card is made:
1Go to Settings > Subscription > Choose plan.
2Choose the plan, the cycle and the payment method.
3Add the details of the new card, without selecting the option to use the same card. ✅
🏦 How can I change the IBAN of the bank account associated with Direct Debits?
You should contact our support team (support@invoicexpress.com) to request the cancellation of the automatic payment associated with the registered IBAN. You must do this at least 15 days before the next payment.
When the current subscription ends, you will be able to renew it or choose a different plan and select a new payment method according to the available options.
⚠️ Important: direct debit payment is no longer available for new subscriptions, so it will not be possible to activate direct debit with a new IBAN afterwards.
🔀 How can I change the payment method?
You can change the payment method when you make a new subscription. In the 15 days before your current subscription expires, go to Settings > Subscription > Choose plan and choose the plan, the cycle and the payment method.
Outside that period, if you still have an active subscription and want to change your plan, you must use the same payment method that was used for the ongoing subscription.
🛑 I have an automatic payment by Credit Card or Direct Debit and I do not intend to continue renewing the subscription. What should I do?
If you have an active subscription with one of these payment methods, but do not wish to continue renewing it, you must contact our support team (support@invoicexpress.com) to cancel the automatic payment method and avoid future charges.
⚠️ Important: this cancellation request is essential to ensure that no further payments are processed if you no longer wish to continue using the account.
📅 My subscription will end in a few days and I want to renew it beforehand to avoid the account being suspended. How to do it?
You can do it 15 days before your current subscription expires. To renew the same plan or switch to a lower plan, simply go to the Subscription > Choose Plan menu. Here, you can select the same plan or a lower one.
💡 Tip: an upgrade is available at any time, as long as you keep the same cycle as your current subscription.
💳 My card has expired, I need to change the associated card — can I do it during the subscription?
Yes. In the last 15 days of the current subscription, go to Settings > Subscription > Choose plan. Here you can choose the plan, the cycle and the payment method, and finally add the details of the new card, without selecting the option to use the same card.
❗ My payment failed. What to do?
Credit card declined. Possible causes:
- Expired card
- Insufficient balance
- Card blocked for online/international purchases
- Incorrect details (number, expiration date, or CVV)
- Restriction placed by the bank (e.g. daily limits)
The Direct Debit was not processed/failed. Possible causes:
- Closed or invalid bank account
- Debit authorization not active
- Insufficient balance at the time of collection
- Bank rejected the debit (due to limit or other policy)
Payment by MB Reference or MB WAY was not recognized. Possible causes:
- Incorrect or expired reference
- Payment made after the due date
- MB WAY without balance or failed authorization
💬 Frequently asked questions
❓ Which payment methods are available?
You can pay by Credit Card for all types of renewals (monthly, semi-annual, annual or biennial). Multibanco and MB WAY are available for renewals of 6 months or longer. We do not accept payment in cash, by cheque or by bank transfer.
❓ Are my payments renewed automatically?
Yes, if the configured payment method is Credit Card (recurring payments) or Direct Debit, which is no longer available for new subscriptions.
❓ Can I change my credit card during the subscription?
Yes, in the last 15 days of the current subscription. Go to Settings > Subscription > Choose plan, choose the plan, the cycle and the payment method, and add the details of the new card, without selecting the option to use the same card.
❓ Can I change the payment method?
Yes, when you make a new subscription, in the 15 days before your current subscription expires. Outside that period, if you want to change your plan with an active subscription, you must use the same payment method as the ongoing subscription.
❓ When can I renew my subscription?
15 days before your current subscription expires. In Subscription > Choose Plan, you can select the same plan or a lower one. An upgrade is available at any time, as long as you keep the same cycle as your current subscription.
❓ How can I change the IBAN used for direct debits?
Contact our support team (support@invoicexpress.com) at least 15 days before the next payment to cancel the automatic payment associated with the registered IBAN. It is not possible to activate direct debit with a new IBAN, because this method is no longer available for new subscriptions.