🔚 Cancel Subscription/ Account

How to Cancel the Subscription?

If you have a subscription with automatic payments (by credit card or Direct Debit), just send an email to our support team with the cancellation request. The automatic payment method will be disabled by our support team (support@invoicexpress.com) and the account will be suspended when the current subscription ends.

If you have a subscription without automatic renewals (where the last payment was made by Multibanco reference or MB Way), you will not need to do anything. The account will be automatically suspended at the end date of the subscription.

Before closing your account, we remind you that, according to Portuguese legislation, you must keep your billing documents for a period of 10 years. Therefore, we suggest that you export your account data beforehand:

📦 What to export:

• Documents, contacts, and items, just access Preferences, in the upper right corner of the page > Account Preferences > Data Export.

• Export all account data in XML format:

  Option available in the same Data Export menu.

  
  
• SAF-T files, go to Overview > Export SAF-T. Here, you should export all the monthly SAF-T files corresponding to the months in which documents were issued, thus ensuring mandatory archiving for tax purposes.

Can I request a refund for a payment?

According to our refund policy, as outlined in the Terms and Conditions — accepted at the time of account creation — InvoiceXpress does not issue refunds or credits for partial service time, except in the case of the first subscription of new customers. In these situations, a refund of the amount corresponding to the unused period may be made, up to 30 days after payment.