💰 Payments
What payment methods are available?
Currently, we accept payments by Credit Card and Direct Debit for all types of renewals (monthly, semi-annual, annual, or biennial), and by Multibanco and MB WAY for renewals of 6 months or longer. We do not accept payment in cash, by cheque, or by bank transfer.
Payments by Credit Card or Direct Debit are recurring payment methods.
This means that payments will be made automatically, according to the chosen subscription cycle, until the payment method is cancelled.
Are payments renewed automatically?
Your subscription will be renewed automatically if the configured payment method is Credit Card or Direct Debit.
If you choose Direct Debit as your payment method, it may take between 2 to 3 days for the payment to be confirmed by your bank. However, InvoiceXpress will activate your account immediately so you can start using it right away. On the subscription page, you will see a notice indicating that payment confirmation is pending, but you will still have full access to your account.
If your bank authorises the debit, your account will be automatically updated according to the chosen subscription, and the corresponding invoice-receipt will be issued.
If the bank rejects the debit, your account will be suspended, and you will need to renew again using a valid payment method.
In either case, you will receive an email with information about the payment status.
How can I change the credit card that I set up for payments?
In these cases, you should contact our support team (support@invoicexpress.com) to request the cancellation of the automatic payment associated with the originally registered card.
When the current subscription ends, you can renew it or choose a different plan and add the details of a new card.
How can I change the IBAN of the bank account associated with Direct Debits?
As with the credit card, you should contact our support team (support@invoicexpress.com) to request the cancellation of the automatic payment associated with the registered IBAN.
When the current subscription ends, you can renew it or choose a different plan and add a new IBAN.
How can I change the payment method?
If you still have an active subscription but want to change your plan, you must use the same payment method that was used for the ongoing subscription.
The payment method can only be changed once the current subscription ends and when activating a new one.
I have an automatic payment by Credit Card or Direct Debit and I do not intend to continue renewing the subscription. What should I do?
If you have an active subscription with one of these payment methods, but do not wish to continue renewing it, you must contact our support team (support@invoicexpress.com) to cancel the automatic payment method and avoid future charges.
Este pedido de cancelamento é essencial para garantir que não sejam efectuados novos pagamentos caso já não pretenda continuar a utilizar a conta.
My subscription will end in a few days and I want to renew it beforehand to avoid the account being suspended. How to do it?
To renew the same plan or upgrade to a higher plan, simply go to the Subscription menu > Choose Plan. Here, you can select the same plan or a higher one and proceed with the renewal immediately.
📌 It is not possible to downgrade, meaning you cannot choose a lower plan or a shorter renewal cycle than the one currently active on the account.
The option to switch to a lower plan will only be available after the current subscription ends
My card has expired, I need to change the associated card — can I do it during the subscription?
It is not possible to change the card during the current subscription period.
In such cases, you should contact our support team (support@invoicexpress.com) to request the cancellation of the automatic payment linked to the originally registered card.
When the current subscription ends, you can renew it or choose a different plan and add the details of a new card.
My payment failed. What to do?
Credit card declined
Possible causes:
- Expired card
- Insufficient balance
- Card blocked for online/international purchases
- Incorrect details (number, expiration date, or CVV)
- Restriction placed by the bank (e.g. daily limits)
The Direct Debit was not processed/failed
Possible causes:
- Closed or invalid bank account
- Debit authorization not active
- Insufficient balance at the time of collection
- Bank rejected the debit (due to limit or other policy)
Payment by MB Reference or MB WAY was not recognized.
Possible causes:
- Incorrect or expired reference
- Payment made after the due date
- MB WAY without balance or failed authorization